Head Of Operations

We are seeking a dynamic and experienced Head of Operations to lead our operational activities and drive efficiency across the organization. The ideal candidate will have a proven track record in operations management, exceptional leadership skills, and the ability to foster a high-performance culture within the team.

Key Responsibilities:

• Strategic Sales Leadership:

Develop and implement operational strategies to enhance organizational efficiency and ensure alignment with business objectives.

• Team Management:

Lead and manage a team of 20+ members, fostering collaboration and motivating team members to achieve high performance

• Process Optimization:

Oversee the development, enhancement, and implementation of operational policies and procedures to improve service delivery and operational efficiency.

• Performance Monitoring:

Set performance goals, monitor key performance indicators (KPIs), and ensure adherence to quality and compliance standards

• Stakeholder Engagement:

Collaborate with internal and external stakeholders, ensuring exceptional service delivery and operational excellence

• Budget Management:

Oversee budgeting and resource allocation to maximize operational efficiency and ensure cost-effectiveness.

• Reporting:

Prepare and present operational reports to senior management, providing insights and recommendations for improvement

Qualifications and Skills:

• A minimum of 4 years of experience in operations management within a corporate service provider environment.
• Proven experience in leading and managing teams of 20+ employees, with a track record of achieving team objectives.
• Exceptional communication skills in English, both written and verbal, with the ability to effectively engage with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in using operational tools and technologies to streamline workflows and enhance productivity.

Preferred Attributes:

• A proactive and results-driven approach with excellent organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong interpersonal skills and the ability to inspire and lead a diverse team.

Apply Now