Client Support Specialist (Offshore)

As a Client Support Specialist (Offshore), you will be responsible for managing client accounts, handling documentation. Your role is key in maintaining compliance, supporting operational efficiency, and ensuring client satisfaction throughout their journey with InZone.

Key Responsibilities

• Manage client accounts independently and serve as their primary point of contact.
• Prepare, review, and process necessary documentation with accuracy.
• Track and ensure timely completion of client deliverables, including renewals, filings, and service milestones.
• Collaborate with internal departments to support client needs and resolve any issues promptly.
• Deliver a client-centric experience, providing clear communication and professional support.
• Consistently meet or exceed KPIs, deadlines, and quality standards.
• Handle negotiations and problem-solving with a solution-oriented approach.

Requirements

• Minimum 2 years of proven experience in client service, operations, or administrative roles
• Ability to manage client accounts independently.
• Excellent skills in handling paperwork and documentation.
• Strong organizational and time management abilities.
• Good attention to detail and a client-focused mindset.
• Ability to meet KPIs, deadlines, and deliverables under pressure.
• Experience handling a high volume of client applications with speed and accuracy.
• Strong communication skills to support and guide customers throughout the process.
• Excellent attention to detail in reviewing and managing documentation.
• Proficiency in Microsoft Office and basic CRM tools is an advantage.

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