Lead Qualifier

Key Responsibilities:

• Engage with inbound leads via calls, WhatsApp, and email to assess their needs and match them with suitable solutions.
• Evaluate and qualify leads based on predefined criteria.
• Accurately record lead information and update the CRM system with relevant details.
• Conduct timely follow-ups to nurture leads and maintain interest.
• Respond to inquiries and resolve initial concerns through personalized communication
• Effectively transfer qualified leads to the sales team with a comprehensive handover.
• Maintain consistent engagement to maximize lead conversion potential
• Track and report on lead qualification metrics and progress.
• Provide feedback to the marketing and sales teams to improve lead generation strategies.

Qualifications:

• Proven experience in lead qualification, customer service, or a related role.
• Familiarity with CRM tools and lead management processes.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in using communication platforms like WhatsApp, email, and telephony tools.
• Strong organizational and multitasking abilities.
• Ability to analyze leads and identify high-potential opportunities.